We are Global One Strategies

Global One Strategies was founded in 2005 and is located in Sunrise, FL. Our management team has over 30 years’ experience in contact center operations. Most of our experience is in the outbound B2B and B2C sales space. We have been providing outbound/inbound sales, appointment setting, lead generation, and live transfers to clients successfully for over 13 years.

 

Our company is not one of these huge centers that have all types of minimum requirements, high deposits and are slow moving. We pride ourselves in being nimble and flexible with the ability to launch new projects in as little as 1 week.

 

Our Vision

Our vision has always been to offer our clients a quality and cost-effective solution to their business needs. We focus on paying our front-line employees above market pay rates and giving them a quality of life that dramatically reduces employee turnover. In addition to salaries, we understand that in a sales environment commissions are vital and help drive performance. Our low turnover combined with highly motivated team members helps us achieve excellence through tenure and experience.

Meet The team

Gerald M Dunne Jr

Over 24 years of experience in call center and outsourcing industry

 

Extensive relationships in the global outsourcing space

 

Business executive and entrepreneur

 

Proven track record of success in domestic and international call center and BPO industry

 

Founder and principal at major call center companies. Serviced customers including Discover, CompuCredit, Legal Club of America, AT&T, Verizon, Carter Brothers, DMI, Experian and CenturyLink

 

 Ma. Mia Sombero

10 years of experience in the Call Center and Back Office Industry focusing on both Outbound/Inbound Sales and Customer Care Programs.

 

Skilled in creating Data and Trend Report Analysis, Quality Monitoring Template, Training Development and Management, database/lead management on various projects.

 

Serves as SME on various programs related to Healthcare, Insurance and Telco.

 

With years of administrative experience in ZohoCRM, Five9, Pipelinedeals.com, SugarCRM, Box.net, Google Apps, Zendesk, Salesforce, FTP client, Callcentric, Vicidial etc. Knowledgeable in the utilization of Avatar system.

 

With strong client relations and manages a dynamic team cross-trained on various accounts with various system tools utilization.

 

Gerald M Dunne III

University of North Florida graduate with degrees in Finance and Management.

 

Outsourcing professional with over 6 years experience working with US and Philippines contact centers.

 

Expertise in sales, marketing, quality control, program optimization, process management and retention.

 

Strong background with BPO center optimization and management.

 

Experience working with industries including US telco, health care, insurance, merchant processing, and online marketing/SEO.

 

 

Visit us at

Portal West bldg. Silliman Ave. Cor. Hibbard Ave. Dumaguete city

Our main office is located on the Silliman University campus in Dumaguete, Philippines. We have close coordination with Silliman University’s Alumni and External Affairs on job placement as well as with Philippine Employment Service Office (PESO).

22nd Flr Cyberberscape Beta Ruby & Topaz Rd Ortigas Center Brgy San Antonio Pasig City 1605

Manila is the capital city of the Philippines and is the second most populous city in the country. The city is home to extensive commerce and is a major center for banking and finance, retailing, transportation, tourism, insurance, and more. A center of education, Manila is home to several Philippine universities and colleges as well as its oldest ones.

Let's keep in touch

Feel free to contact us using any of the details below. We look forward to speaking with you.

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gerrydunne@global1strategies.com

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754-368-4790

At Global One Strategies, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center.  We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market.

© 2019 Global One Strategies, Inc. All Rights Reserved

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