Our Services

We specialize in providing flexible, high quality outsourcing solutions, industry-low costs, and extraordinary performance. At GOS we don’t expect our clients to make trade-offs when looking for the right outsourcing partner.

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Inbound & Outbound Services

We offer a range of services to help your business grow and acquire new customers. Inbound and outbound salesprospecting, customer acquisition, retentionappointment settinglead generationlive transfersmarket researchsurveys, and more.

Customer Care & Back Office Support

We provide scalable, high quality solutions to optimize your business one step at a time. We have years of experience supporting back office programs to help businesses support their customers through voice, email, and chat. Some of our services include order processing, billing management, email support, data entry, lead scraping, issue resolution, and account management.

Our services include the following perks

No set up fees

We want you to experience a hassle free set up.

Competitive Rates

We’ll beat your current price and quality

No minimum headcount

We want you to grow with us.

Cancel anytime

We understand that business does not always goes as planned.

Operating model

Front-line Compensation

  • Pays between 25% and 100% above market rates for representatives
  • Agent pay between 50% and 70% of bill rate, depending on rate
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Effective & Consistent Processes

  • Target < 5% monthly attrition in US, and < 10% per year in Manila
  • Continuous improvement through training, coaching, certifications and gap analysis at the rep level
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Intense Customer Focus

  • Our customers are our number one priority
  • Believe world class service can be provided from contact centers, hungry to prove it
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Experienced Hands-on Leadership

  • Senior executives involved in running the day to day operation
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Offshore IT & Back Office

  • Highly optimized back office, IT and support to maximize investments in front line
  • Hosted technology and Manila-based programming team keep IT costs low
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Didn't find what you're looking for?

If you are interested in using our centers and agents for anything not listed here don’t hesitate to ask. We will give you honest feedback if it is something we can do a good job with. We are a small, flexible center with the ability to learn and grow as needed.

Let's keep in touch

Feel free to contact us using any of the details below. We look forward to speaking with you.

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live:gerrydunne_2

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gerrydunne@global1strategies.com

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754-368-4790

At Global One Strategies, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center.  We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market.

© 2019 Global One Strategies, Inc. All Rights Reserved

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