About Us
Experience You Can Count On
Founded in 2005, Global One Strategies was created as a dynamic alternative to traditional offshore BPO centers. Backed by over 50 years of combined experience, our management team specializes in delivering high-quality customer support and outsourcing solutions that empower businesses to grow, scale operations, and enhance process efficiencies.
By leveraging cost-effective resources, our clients can save over 50% on labor and overhead expenses while maintaining top-notch service quality. Unlike large, rigid contact centers, we pride ourselves on being agile and responsive, launching new projects in as little as one week without requiring high deposits or meeting strict minimum requirements.
We invest in our frontline employees, trainers, and supervisors to ensure exceptional performance. Our billing options are highly flexible, offering flat monthly rates, hourly rates, or even commission-based structures to suit your specific program needs.
- Custom Solutions: A tailored initial consultation to understand your goals and identify opportunities.
- Detailed Planning: Comprehensive project plans with timelines, milestones, cost breakdowns, and launch schedules.
- Scalability: Flexible, efficient services designed to grow with your business.
Our operations span both the U.S. and the Philippines. Our U.S. office is located in Sunrise, Florida, while our Philippines headquarters is situated in the Portal West Building at Silliman University in Dumaguete.
At Global One Strategies, we combine global expertise with a personalized approach to deliver results that drive your business forward.
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Connect with us today to discover how we can drive your growth, reduce turnover, and set your business on a path to lasting success and profitability.
Leadership Team
Gerald M Dunne III
Gerald M Dunne III
Gerald M Dunne III
PRESIDENT & CEO
An outsourcing professional with extensive expertise in business operations management, customer support, sales, quality control, and procedure development for businesses of all sizes.
Highly experienced in operational efficiencies, technology integration, recruiting and training, with a strong track record of delivering comprehensive and effective business support services.
Dedicated to helping clients streamline and optimize their business operations through tailored outsourcing solutions.
Proven success across multiple industries, including property management, home services, real estate, U.S. telecommunications, healthcare, insurance, merchant processing, SEO, and more.
Mia Sombero
Gerald M Dunne III
Gerald M Dunne III
HEAD OF OPERATIONS
A seasoned BPO professional with 20 years of experience in client relationship management, employee development, process optimization, and operational efficiency.
Extensive expertise in customer service, administrative support, back-office solutions, and both inbound and outbound sales. Highly skilled in data analysis, trend monitoring, quality assurance, and designing comprehensive training programs.
Proficient in a wide range of administrative and CRM tools, including Microsoft Office, Google Suite, ZohoCRM, Five9, Pipelinedeals.com, RingCentral, Appfolio, SugarCRM, HubSpot, Box.net, Zendesk, Salesforce, FTP client, Callcentric, Vicidial, ShowMojo, and various property management and real estate platforms.
Gerald M Dunne Jr
Gerald M Dunne III
Gerald M Dunne Jr
CO-FOUNDER
Over 30 years of experience in call center and outsourcing industry.
Extensive relationships in the global outsourcing space.
Business executive and entrepreneur with a proven track record of success in domestic and international business operations.
Founder and principal at major call center companies. Serviced customers including Discover, CompuCredit, Legal Club of America, AT&T, Verizon, Carter Brothers, DMI, Experian and CenturyLink.
The Global One Strategies Team
Our Partners
