Global One Strategies was founded in 2005 as an alternative to your traditional offshore contact center. Our management team has over 30 years’ experience delivering high quality customer support solutions to our clients. We provide outsourcing solutions that allow businesses to grow and scale operations while improving process efficiencies. By outsourcing and utilizing cost effective resources companies can save over 50% on labor and overhead expenses while maintaining quality support.
Our company is not one of these huge centers that have all types of minimum requirements, high deposits and are slow moving. We pride ourselves in being nimble and flexible with the ability to launch new projects in as little as 1 week.
We offer tremendous flexibility in bill rates while investing in front line employees, trainers and supervisors. Billing can be set up as a flat monthly rate, hourly rates, or even commission only depending on the program.
Our services include an initial consultation to help understand your goals and identify opportunities, a comprehensive analysis that includes a project plan with timelines and milestones, a cost breakdown, and a launch schedule.
Our US office is located in Sunrise, Florida and our contact center operations are located in the Philippines. Our Philippines headquarters is located In the Portal West Building at Silliman University - Dumaguete. We have a second Philippines location in the Cyberscape Beta Building - Ortigas.
Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to success and profit.
Our vision has always been to offer our clients a quality and cost-effective solution to their business needs. We focus on paying our front-line employees above market pay rates and giving them a quality of life that dramatically reduces employee turnover. In addition to salaries, we understand that strong relationships and a friendly work environment are vital to drive productivity and results. Our low turnover combined with highly motivated team members helps us achieve excellence through tenure and experience.
An outsourcing professional with expertise in sales, marketing, customer support, quality control, and process management for both inbound and outbound campaigns.
Deep expertise in recruiting, training, managing operations, technology solutions and overall business support for the BPO industry.
Focused on helping clients optimize their contact centers and business operations through outsourcing.
Specialties: Inbound and outbound customer support, sales, appointment setting, lead generation, back office services, VA's, order processing and fulfillment.
Experience working with industries including US telco, health care, insurance, property management, home services, real estate, merchant processing and SEO.
HEAD OF OPERATIONS
10 years of experience in the Call Center and Back Office Industry focusing on both Outbound/Inbound Sales and Customer Care Programs.
Skilled in creating Data and Trend Report Analysis, Quality Monitoring Template, Training Development and Management, database/lead management on various projects.
Serves as SME on various programs related to Healthcare, Insurance and Telco.
With years of administrative experience in ZohoCRM, Five9, Pipelinedeals.com, SugarCRM, Box.net, Google Apps, Zendesk, Salesforce, FTP client, Callcentric, Vicidial etc. Knowledgeable in the utilization of Avatar system.
With strong client relations and manages a dynamic team cross-trained on various accounts with various system tools utilization.
Over 28 years of experience in call center and outsourcing industry.
Extensive relationships in the global outsourcing space.
Business executive and entrepreneur with a proven track record of success in domestic and international call center and BPO industry.
Founder and principal at major call center companies. Serviced customers including Discover, CompuCredit, Legal Club of America, AT&T, Verizon, Carter Brothers, DMI, Experian and CenturyLink.